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7-Day Replacement & Money-Back Guarantee

7-day hassle-free replacement or full refund on defective, damaged, or mismatched products. Original package seal required.

Easy 3-Step Return Process:

Submit Claim: Open your Account Orders and click on your order, or reach out to our 24/7 Live Support Desk.
Inspection & Courier Pickup: Our courier representative collects the item with original packaging intact.
Instant Settlement: Replacement dispatched within 24 hours or 100% refund credited via your original payment channel (bKash, Nagad, Card, or Bank).

Non-Returnable Items: Customized engraved goods, personal hygiene goods, and unsealed software/digital activation keys.

100% Authentic Authorized Products

100% Genuine Authorized Products sourced directly from official manufacturer representatives in Bangladesh. Valid warranty claims accepted nationwide.

Warranty Coverage & Service Centers:

Every electronic, appliance, and premium fashion product sold on BnaGo comes with the manufacturer's official Bangladesh warranty card and VAT-compliant commercial invoice.

Smartphones & Tablets: 1 Year Official Brand Warranty across all authorized service points.
Accessories & Audio: 6 Months to 1 Year official replacement warranty.
Laptops & Consoles: Standard 1 to 2 Years parts and service warranty.

How do I track my order in real-time?

Visit our Live Order Tracking Portal, enter your Order Number (e.g. BNA-XXXXXX) and your billing phone or email. You will see every checkpoint from merchant packaging to courier delivery.

What payment methods are supported?

We support Cash on Delivery (COD) across all 64 districts of Bangladesh, bKash, Nagad, Rocket, Visa/Mastercard credit and debit cards, as well as international PayPal and crypto payments.

What are the shipping charges and delivery timelines?

Inside Dhaka: Standard ৳60–৳70 (Delivered within 24 to 48 hours). Outside Dhaka: ৳120–৳130 (Delivered within 3 to 5 business days). Free delivery applies on orders meeting the minimum threshold!

How can I speak to a live customer representative?

You can call our hotline at +880 9612-000999 (Saturday - Thursday: 9:00 AM - 10:00 PM), email admin@bnago.com, or click the floating "Support" chat button on the bottom-right corner.

1. Marketplace Platform Agreement

BnaGo operates as an authenticated multi-vendor digital commerce marketplace connecting vetted brands, merchants, and buyers throughout Bangladesh. All orders placed are subject to seller availability, standard delivery verification, and compliance with local laws.

2. Buyer Security & Data Privacy

We employ SSL 256-bit bank-grade encryption for all transactions. Customer personal contact information is strictly safeguarded and never sold or shared with unapproved third parties.

3. Fraud Prevention & Dispute Resolution

BnaGo actively inspects seller inventory and mediates any parcel fulfillment disputes to guarantee buyer peace of mind.

Verified Merchant Settlement Policy

Payout settlements are processed twice weekly via bKash, Nagad, or direct Bangladeshi Bank Transfer once orders reach delivered status.

Merchant Financial Terms:

Standard Platform Commission: 10.0% deducted automatically upon order delivery.
Payout Channels: Direct Bangladeshi Bank Transfer (BEFTN/NPSB), bKash Merchant, or Nagad Business.
Fast Payout Cycles: Bi-weekly disbursement with instant ledger visibility in your Merchant Dashboard.

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Welcome to BnaGo Support

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